Customer feedback form

NSW Fair Trading, a division of the Department of Finance, Services and Innovation supports the NSW Government's priority of improving services for the NSW community.

Please use this form to give us your suggestions, compliments or complaints. They're important to us.

This feedback is a:

About which service?

About which issue?

How did we provide the service?

Phone number called

Name of Fair Trading officer (if appropriate)

When did we provide the service?

Are you:

Please write details of your feedback here:

(maximum: 4000 characters)

Please provide your contact details if you would like us to respond to you.



(maximum: 1000 characters)


Daytime phone

Email address


Any information we gather through this Customer Feedback System is used for service improvement and will not be used for any other purpose. You can also ask that your personal details be withheld from any Fair Trading staff member(s) about whom you are providing feedback. We will respect your request, however, if keeping your identity confidential makes it difficult to take remedial action we will contact you before taking further action.

I would like my personal details to be withheld from any Fair Trading staff member about whom I have provided feedback.

For more information please see Complaints about our services.